Chapter 9 Enterprise Applications to Manage Supply Chains and Respond to Customers

Question

1)
Enterprise systems feature a set of integrated software modules and a central
database that enables data to be shared by many different business processes
and functional areas throughout the enterprise.

2)
Enterprise software is built around thousands of predefined business processes
that reflect best practices.

3)
If the enterprise software does not support the way the organization does
business, companies can rewrite some of the software to support the way their
business processes work.

4)
There are versions of enterprise software packages designed for small
businesses.

5)
There are versions of enterprise software that can be obtained through software
service providers over the Web.

6)
Enterprise systems provide value both by decreasing operational efficiency and
by providing firm-wide information to help managers make better decisions.

7)
Enterprise systems help customers respond rapidly to a firm’s requests for
information or products.

8)
Enterprise software does not include analytical tools for using data captured
by the system to evaluate overall organizational performance.

9)
A firm’s CRM is a network of organizations and business processes for procuring
raw materials, transforming these materials into intermediate and finished
products, and distributing the finished products to customers.

10)
The downstream portion of the supply chain includes the company’s suppliers,
the suppliers’ suppliers, and the processes for managing relationships with
them.

11)
Inefficiencies in the supply chain, such as parts shortages, underutilized
plant capacity, excessive finished goods inventory, or high transportation
costs, are caused by inaccurate or untimely information.

12)
If a manufacturer had perfect information about exactly how many units of
product customers wanted, when they wanted them, and when they could be
produced, it would be possible to implement a highly efficient just-in-time
strategy.

13)
One recurring problem in supply chain management is the bullwhip effect.