Chapter 9 Enterprise Applications to Manage Supply Chains and Respond to Customers Question 1) Enterprise systems feature a set of integrated software modules and a central database that enables data to be shared by many different business processes and functional areas throughout the enterprise. 2) Enterprise software is built around thousands of predefined business processes that reflect best practices. 3) If the enterprise software does not support the way the organization does business, companies can rewrite some of the software to support the way their business processes work. 4) There are versions of enterprise software packages designed for small businesses. 5) There are versions of enterprise software that can be obtained through software service providers over the Web. 6) Enterprise systems provide value both by decreasing operational efficiency and by providing firm-wide information to help managers make better decisions. 7) Enterprise systems help customers respond rapidly to a firm’s requests for information or products. 8) Enterprise software does not include analytical tools for using data captured by the system to evaluate overall organizational performance. 9) A firm’s CRM is a network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers. 10) The downstream portion of the supply chain includes the company’s suppliers, the suppliers’ suppliers, and the processes for managing relationships with them. 11) Inefficiencies in the supply chain, such as parts shortages, underutilized plant capacity, excessive finished goods inventory, or high transportation costs, are caused by inaccurate or untimely information. 12) If a manufacturer had perfect information about exactly how many units of product customers wanted, when they wanted them, and when they could be produced, it would be possible to implement a highly efficient just-in-time strategy. 13) One recurring problem in supply chain management is the bullwhip effect.